Name: Maid Fantastic Cleaning
Price range: $$

Effective Date: September 25, 2025
Last Updated: September 25, 2025

1. Introduction

Maid Fantastic Ltd. (“we,” “us,” or “our”) operates the website www.maidfantasticcleaning.ca and provides residential cleaning services throughout Langley, Aldergrove, Surrey, White Rock, Chilliwack, Pitt Meadows, Maple Ridge, Mission and Abbotsford, British Columbia.

This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and applicable Canadian federal privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Interpretation & Definitions

2.1 Interpretation

Terms capitalized in this policy have the meanings defined below. They apply equally whether used in singular or plural.

2.2 Definitions

Account: A user profile or client record maintained by Maid Fantastic.
Company: Maid Fantastic Cleaning in British Columbia.
Cookies: Small data files stored on your device to improve your browsing experience.
Device: Any internet-connected tool used to access our website or services.
Personal Information: Any information about an identifiable individual.
Service: Cleaning services and digital platforms provided by Maid Fantastic.
Service Providers: Third parties engaged to perform tasks on our behalf (e.g., scheduling, billing, analytics).
Website: www.maidfantasticcleaning.ca.
You: An individual using our website or services, or authorized on behalf of a household or organization.

3. Information We Collect

We collect personal information directly from you or automatically via digital interaction.

Information you provide:

Identifiers: Full name, phone number, email address, home address.
Service Information: Cleaning schedule, service preferences, job details, feedback.
Payment Data: Billing info via third-party platforms (we never store credit card numbers).
Communication Data: Messages, emails, call recordings (for training/quality purposes).

Automatically collected:

Device & Usage Data: Browser type, IP address, pages visited, referral sources.
Cookies & Tracking: For site analytics, advertising performance, and user experience improvement.

We do not collect sensitive personal information as defined under Canadian law unless required to do so for a specific purpose, and only with your explicit consent.

4. How We Use Your Information

Your information is collected and used to:

Deliver, personalize, and manage our cleaning services
Schedule appointments and communicate with you effectively
Process payments securely
Improve service quality and employee training
Conduct analytics and marketing (e.g., via Google or Meta tools)
Comply with legal obligations and regulatory requirements

We will only use your personal information for the purposes it was collected, unless otherwise permitted by law or with your consent.

5. Consent & Your Rights

Your Consent

We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. Consent may be express (e.g., a form submission) or implied (e.g., by continuing to use our services).

You may withdraw consent at any time, subject to legal or contractual obligations. Doing so may affect your access to certain services.

Your Rights Under PIPA/PIPEDA

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Withdrawal: Withdraw consent to data use
Deletion: Request deletion of your data, where legally permitted
Inquiries & Complaints: File concerns with the Office of the Information and Privacy Commissioner for B.C.

To exercise these rights, contact us at:
📧 info@maidfantasticcleaning.com
📞 778-769-4350

6. Cookies & Tracking Technologies

We use cookies and similar tools for:

Essential Functionality: Authentication and session control
Analytics: Google Analytics, Meta Pixel (non-identifiable user behaviour tracking)
Advertising: Retargeting, performance measurement, and reach analysis

You may manage cookie preferences through your browser settings.

7. Sharing of Information

We do not sell your personal data. We only share your information with trusted partners who help us run Maid Fantastic effectively, including:

Maid Central: Scheduling, invoicing, and customer management
Stripe: Payment processing (PCI-compliant, Maid Fantastic does not store card data)
Google/Meta: Advertising and site performance analytics
Phone & AI Systems: Used to route calls, collect service info, and confirm appointments (limited and secure usage)

All service providers are contractually obligated to protect your data and comply with Canadian privacy laws.

8. Data Security

We protect your personal information using industry-standard safeguards, including:

Secure Sockets Layer (SSL) encryption
Secure databases with role-based access
Two-factor authentication for internal systems
Employee privacy training and accountability
Routine audits and data hygiene practices

No method of transmission over the internet is 100% secure, but we are committed to keeping your information safe.

9. Data Retention

We retain your personal information only as long as necessary for the purposes it was collected, or as required by law. Typically, this is up to 7 years to meet legal, tax, and audit obligations.

Data no longer needed is safely deleted or anonymized.

10. Children’s Privacy

Our services are intended for adults (18+). We do not knowingly collect information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

11. International Transfers

Maid Fantastic and its third-party providers may store or process data outside Canada (e.g., U.S.-based systems such as Stripe or Meta). In such cases, data is protected under contractual agreements and applicable Canadian legal requirements, including Standard Contractual Clauses or similar protections.

12. Legal Disclosures

We may disclose personal information where required by law or to:

Respond to legal processes or governmental requests
Enforce agreements and policies
Protect the rights, safety, or property of Maid Fantastic, its clients, or others

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Revisions will be posted here with an updated “Last Updated” date. If significant changes are made, we may notify you via email or a prominent site banner.

We encourage you to review this policy periodically.

14. Contact Us

Maid Fantastic Ltd.
📍Langley, BC
📧 info@maidfantasticcleaning.com
📞 778-769-4350
🌐 www.maidfantasticcleaning.ca

15. Governing Law

This policy is governed by the laws of British Columbia and applicable federal laws of Canada. Any disputes arising from this policy will be resolved under the jurisdiction of B.C. courts.

16. Accessibility Statement

We are committed to providing an accessible digital experience. If you experience barriers while navigating our website, please contact us at info@maidfantasticcleaning.com so we can improve your experience.

17. Complaints

If you have questions or concerns about how we manage your personal information, please contact us first so we can resolve the issue. If you’re not satisfied, you have the right to file a complaint with:

Office of the Information and Privacy Commissioner for British Columbia
https://www.oipc.bc.ca

18. Link to Terms & Conditions

Please refer to our Terms & Conditions for further details on using our website and services.

Privacy Policy